Frequently Asked Questions

Please contact us for any information in addition to the items below.

What are the delivery charges for orders from the Online Shop?

Kayaks:

We currently offer free pickup from our Perth, Adelaide and Melbourne warehouses. Delivery is also available to the following locations at the prices listed (note prices are subject to change).For additional locations please contact us for a shipping quote.
Prices valid for METRO areas only, and will be added upon checkout.
– Perth $50
– Melbourne $50
– Adelaide $50
– Sydney $65
– Canberra $65
– Brisbane $70

Accessories:

We ship standard accessories anywhere in Australia for $7 (per shipment). Items classified as Bulky, such as trolleys, ship for $17

Which payment methods are accepted in the Online Shop?

You can pay using any major credit card, including Visa and Mastercard, via PayPal though our secure checkout (note you do not need a PayPal account for these transaction).

How long will delivery take?

Shipping times vary depending on location and provider, and we try to select the most efficient service for your order.Please allow 5 business days from dispatch prior to contacting us.You will be provided a tracking number once the shipment is lodged.

How secure is shopping in the Online Shop? Is my data protected?

The surgekayaks.com.au website is secured with a validated SSL certificate for your security.To confirm this, note the ‘https’ prefix in the address bar (top left of screen), and ‘Secure’ icon from your browser (in Google Chrome, this is displayed to the left of the address bar).

What exactly happens after ordering?

After placing an order, you will received an order confirmation email (and receipt).We endeavor to dispatch orders next business day where possible.Tracking numbers for shipping will be provided if applicable.

Do I receive an invoice for my order?

A tax invoice will automatically be emailed to the address you provide during the checkout process.

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