Frequently Asked Questions
Please contact us for any information in addition to the items below.
We currently offer free pickup from our Perth, Adelaide and Melbourne warehouses. Delivery is also available to the following locations at the prices listed (note prices are subject to change).For additional locations please contact us for a shipping quote.
Prices valid for METRO areas only, and will be added upon checkout. And these prices are for standard sized kayaks. Large kayaks are Up to $250 shipping
– Perth $65
– Melbourne $65
– Adelaide $65
– Sydney $95
– Canberra $95
– Brisbane $110
We ship standard accessories anywhere in Australia for $9 (per shipment). Items classified as Bulky, such as trolleys, ship usually for $18 (sometimes more)
You can pay using any major credit card, including Visa and Mastercard, via PayPal though our secure checkout (note you do not need a PayPal account for these transaction).
Shipping times vary depending on location and provider, and we try to select the most efficient service for your order. Please allow 5 business days (7 business days if you are remote or not in a capital city) from dispatch prior to contacting us.You will be provided a tracking number once the shipment is lodged.
PLEASE NOTE – due to current overload and Covid issues , mots couriers are taking much longer than quoted times to complete deliveries.
The surgekayaks.com.au website is secured with a validated SSL certificate for your security.To confirm this, note the ‘https’ prefix in the address bar (top left of screen), and ‘Secure’ icon from your browser (in Google Chrome, this is displayed to the left of the address bar).
After placing an order, you will received an order confirmation email (and receipt).We endeavor to dispatch orders next business day where possible.Tracking numbers for shipping will be provided if applicable.
A tax invoice will automatically be emailed to the address you provide during the checkout process.